The hardest part of the job is also the most enjoyable part of the job the customers. My team members, trainers, and managers were very accommodating and understanding when it came to things that I was trying to learn and were patient in the time that it took me to get the hang of things. I learned a lot at MSI, considering there is a huge learning curve about the tools, the products and services that we can offer. Its nice to know management listens to us and we as workers have a voice. In down times all employees are given training and team huddles to touch base with each other and to voice any concerns or issues facing customers or the office in general. either way, I love spending my time helping clients with whatever they need. If it is slow, perhaps we will be put on a special project or a dialler system to clear out tickets. After this the days are a bit unpredictable as it may be busy, or it may be slow while on the phones assisting customers. I may stay)Ī typical day at work consists of checking my email and websites to check all updates and make sure I know of all current promotions and deals. I will not be leaving this company unless I win the Lotto Max (but even then.
There are so many peoples of different cultural ethnic, and religious backgrounds that I find it represents the mosaic that is Canada. Overall, this is probably the best place I have worked because of the reasons above, plus the culture of inclusiveness. Recently the company redesigned a number of the floor plans and added a lunchroom per floor with TV's, a Kurig machine, and chairs for lunches and breaks - they look awesome!
Attendance (like any business) is always taken seriously, but they have a policy which does WAY better than the minimums granted by legislation. The pay is more than most centers, but the benefits and performance/sales incentives provide substantially more compensation for good work. There is a culture of continuous coaching and feedback, which if you are not used to - can be a bit overwhelming BUT it is only because management wants everyone to succeed and be the best they can be. The company is always expanding into new projects, offers a lot of opportunity to move up (as long as you are qualified and have the desire to work hard), and an awesome environment with team competitions and individual recognition. I have worked here for a number of years - just after the company started opening its call center division and have never looked elsewhere.
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